Refund policy

Returns and exchanges are only possible if the product is defective or the incorrect item is found. Please contact our Customer Service within 7 business days from the day after you receive the product. We do not accept returns or exchanges for reasons attributable to the customer. Please make sure that you have placed the correct order beforehand.
Please contact Customer Service via email(inquiry@lefritokyo.com) or contact page  before returning the product. We will need to see a photo of the problem to verify the damage before returning the item. If you are returning a defective item, please include this in the reason for return and specify the specific defect on the return form.

[Eligible Items]
Merchandise that is obviously defective in terms of product specifications (excluding items processed by USED finishing)
Products that have been soiled or damaged in shipping.
Products that are different from the confirmation received after the order is placed.

[Ineligible Products]
Products that have been returned without prior notice.
Products that have been returned more than 7 days after delivery.
Products that have been used
Sale, lucky bags, and outlet products
Product package (case, bag), tags (product tag, price tag), accessories, warranty card, certificate of authenticity
Products that have been damaged, broken, or soiled, or that have an odor such as perfume or cigarettes.
Foodstuffs (supplements, etc.) and cosmetics after opening the package
Hygienic products such as underwear and swimsuits
※Please note that we may have to refund your money if the item is out of stock at the time of exchange.
※Please open the package as soon as possible after your order arrives and check your order.

Return shipping
We will pay for shipping costs in the event that the product is defective or differs from the description on the site. In principle, customers are responsible for shipping and transfer charges in other cases.

Refund
Once the returned product has been safely received and verified at our warehouse, we will process your refund within 14 days. You will automatically receive an email notifying you that your refund has been processed, but please note that it may take approximately 7-10 days for the refund to be processed from your payment provider to your account. If you have any concerns about the status of your refund, please contact your bank or payment provider directly to check the progress of your refund.